Policy updated 14th October 2024
n3 Business Membership Privacy Policy (n3 Privacy Policy)
n3 values your privacy. n3 considers the guarding of your privacy as of the utmost importance. This n3 Privacy Policy (herein referred to as the 'Policy') states our policy on maintaining privacy and handling personal information. Personal information
is defined as information about an identifiable individual.
This Policy relates to personal information we handle about our members, visitors to our websites and other members of the public. This Policy explains how we collect and use
your personal information, the security precautions we take, how you can access your personal information and how you can complain if you are of the view that your privacy has been breached.
Overview
We use the information that we collect about you to deliver relevant information and offers, to improve our customer service to you and to create a more personalised online experience.
This Policy may change from time to time without notice,
so please check back periodically.
This Policy addresses the use and disclosure of information we collect from you online at www.n3.co.nz (herein referred to as the 'Site') or otherwise through our communications with you or provided to
us through your Member’s Association, Boost membership or Channel group membership. For some services, we either collect and transfer personal information to a service provider you have selected, or you may visit other suppliers through links on our Site who
may collect and use your personal information. In those cases the third-party service provider or merchant's privacy policy will govern how your information is handled.
Collection of information
Information collected may include personal information about you (including identifiers). For example, personal information may be:
Failure to provide necessary personal information when requested may result in certain services not being available to you.
We may also collect aggregated information generated by our systems, which tracks traffic to our Site but does not relate to you personally.
We may record calls:
We understand your personal information is important and we are committed to protecting it. We store the recordings securely for a minimum of 1 years after the date of the call and destroy them no longer than 2 years after this time.
Reasons for collecting information
n3 collects personal information which is necessary to conduct business with you.
n3 and its service providers may use your personal information and information you have supplied for purposes including to:
We may not be able to do these things, or those outlined below (under How we use your information), without your personal information.
Other information that we collect
As part of our operations we may gather certain types of information about the users of our webites:
Aggregated Data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided. Aggregated
data that contains no information specific to a particular individual or business may be shared with current or prospective business partners or contracted suppliers, for example, aggregated statistical trends in a particular industry sector.
Internet Protocol (IP) addresses. n3 also uses Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among n3 web pages and gather broad information for aggregate use. Our web servers may also send
cookies to your browser to track navigation history and ensure transaction pages, such as 'shopping cart' interactions, work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information.
Most browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of n3 websites may not function fully for users that disallow cookies. In some cases n3 or our
service providers may use cookies and other technologies such as web beacons and JavaScript on our Website in connection with online services like banner advertising, website analytics and surveys. This may allow n3 to collect information about your
use of n3 websites (including your computer's IP address) which may be stored in the United States or other countries. The use of these technologies allows n3 to deliver customised advertising content, measure the effectiveness of advertising, evaluate
users use of n3 websites and other websites and provide other services relating to website activity and internet usage. n3 may also transfer the information they collect to others where required to do so by law, or where those others process the information
on their behalf. The services n3 may use include Google Adwords, Google Analytics, Google AdSense, DoubleClick, Yahoo, Adobe and Microsoft. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want
to you can opt out of interest-based and targeted advertising entirely by cookie settings.
Security
We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your personal information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. We may store your information in cloud or other types of networked or electronic storage.
When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection
it is not always practicable to know in which country your information may be accessed or held.
Employees of n3 members and contracted suppliers are permitted authorised access to the Site as registered users. If you are a registered user of the Site, access to your account will be controlled by a unique username and password (unique login). A Users account will be registered under the employing company's (the n3 Member business or Contracted Supplier) account with n3. User ID and password are strictly personal to the User and non-transferable. The User shall ensure that they do not divulge or disclose their user ID or password to third parties. The protection of a User's registered access is the responsibility of the User. To prevent unauthorised access, the User should choose a strong password and keep it protected from others. In the event that User becomes aware that a user ID and / or password may have been divulged, disclosed or discovered by any third party, they shall immediately notify n3. n3 accepts no liability for actions taken and information accessed from a User's account, as this is the responsibility of the registered User. Furthermore, it is the responsibility of the employing company to notify n3 when an employee (who is a registered User of the Site) leaves the company, to ensure we deactivate the User's account and disable their unique log in. If the employing company wishes to have an employee’s account deactivated at any time for other reasons, the company has the right to request a Users account and unique login be deactivated. Please contact n3 to deactivate a User.
When logged in, a User may be able to update personal information, access online help, perform certain tasks, make requests and view historical financial transaction data. Be aware this financial transaction data may be viewed as sensitive company
information. The Prime Contact from a member business is permitted authorised access to undertake the aforementioned activities and, in addition, to update contact information and company information stored on our servers. The Prime Contact from a
member business may be able to authorise other people (such as employees) to access, input and manage information on the Prime Contact's behalf, including contact information and company information stored on our servers.
If you are considering
sending us any personal information through unencrypted electronic means (e.g. standard email or through our online query system), please be aware that the information may be less secure in transit. We are subject to a number of laws requiring us
to protect the security of personal information once it comes into our possession.
n3 is also committed to protecting your information offline. All of your personal information, not just sensitive information, is subject to access controls.
Disclosure to third parties
We may disclose information about you, including your personal information, to our contractors and suppliers to enable them to provide services and products to us in relation to our own products and services, including our Site (including transaction processing services, hosting services and support services). Our agreements with them protect the information that we collect from any use by them that we have not authorised.
We may disclose information about you, including your personal information, to contracted suppliers as part of the delivery of our products and services.
If you are a registered User of the Site or a member, contracted suppliers may contact you with information about your account, special promotions and offers of their products and services. Aggregated data may be shared with third parties
such as business partners or prospective contracted suppliers.
We will not disclose personal information we collect other than as set out in this privacy policy or as otherwise agreed with you.
We may disclose information about you, including your personal information, to our affiliates or related companies (which means any person or other entity which directly or indirectly controls, is controlled by or is under common control with us) for the purposes set out in the above paragraph.
Information collected through our Site that does not identify users (cleansed information) is owned by us and may be disclosed by us. We may share aggregated demographic information about our user base with our affiliates, partners and advertisers.
At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).
We operate our business in New Zealand. We may need to share some of the personal information we collect about you with organisations both inside and outside of New Zealand. You acknowledge that while these parties will often be subject to other confidentiality or privacy obligations, they may not in all cases be subject to the specific requirements of Australian or New Zealand privacy laws. Sometimes we may need to ask you before this happens. We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
If the ownership of all or a portion of n3 or our Site changes, we may participate in the process of any third party acquisition or potential acquisition of an interest in us or our assets, and your personal information may be disclosed to and transferred
to the new owner so that the business (including the website) can continue operations. In this event your information will remain subject to this privacy policy.
We reserve the right to disclose your personal information when we believe it is appropriate to comply with the law, facilitate court proceedings or to protect our rights.
Our websites may contain links to other sites belonging to other parties
and which are beyond the control of n3. Please note that we cannot vouch or be responsible for the privacy practices of non-n3 sites.
Unsolicited Electronic Messages Act 2007
The UEMA 2007 aims to stop people sending you unsolicited commercial electronic emails. If you, as a member or supplier of n3, receive an email from us promoting our products or services it is because we believe you have provided us with consent; either when your email address was submitted to us via www.n3.co.nz or by other means. You have the opportunity to opt out of all communications with the exception of supplier notices we may be legally bound by contract to pass on to you. Should you not want to receive email communications, you can manage which emails to receive from us in your account settings or alternatively contact us directly.
Information access and correction
Without limitation, you have the following rights:
To exercise your rights, or if you require further information about how your personal information is used by us, you can contact us at: 0508 203040 or email privacy@n3.co.nz.
You can also contact us if you have any questions or complaints about, or if you wish to restrict or object to how we collect, use, disclose, manage or store your personal information. We will respond to your request, where required by law, within one (1) calendar month from the date your request is received. We will inform you if this timeframe is not achievable and extend this timeframe as permitted by applicable law. Subject to applicable law, we may charge a fee to cover the costs of meeting your request if your request is unfounded or excessive.
If we do not agree to provide you with access to, or to amend or erase, your personal information as requested or otherwise meet your requests, we will notify you accordingly. Where appropriate, we will provide you with the reason(s) for our decision
and the mechanisms available to complain about the refusal. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.
In some circumstances, and subject always to legal obligations to the contrary, we may not be in a position to grant access to your personal information or otherwise meet your requests with respect to your personal information.
We are required to keep your information for so long as is required for our business operations or by applicable laws.
If you have any questions or concerns relating to this Privacy Policy, please contact n3. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.
In the event
that you need to access, update or correct your personal information, you can do so on the Site for information available there. Alternatively, you can contact us to request access to or changes to your personal information in accordance with the
New Zealand Privacy Act of 2020. Please provide us with as much detail as you can about the particular information you are interested in, in order to help us locate it. The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further
details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
Feedback and concerns
Please contact us if you have any feedback or concerns about privacy. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
Changes to this Privacy Policy
Any changes to this Privacy Policy that may be made from time to time will be available on the n3 website. You can also obtain a copy of the current Privacy Policy by either emailing or writing to the n3 privacy officer.
Privacy Officer, n3 Limited, 14 Maidstone Street, Grey Lynn, Auckland 1021